Shipping policy
Shipping Policy
Last updated: January 18, 2026
Thank you for shopping with TryLumero. Below you’ll find important information about how we process and ship orders.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after your order is placed.
During high-volume periods, processing may take slightly longer. If there is a significant delay, we will notify you by email.
Shipping Time
Once processed, orders typically arrive within:
7–11 business days
Delivery times are estimates and may vary due to carrier delays, weather conditions, customs processing, or other factors outside our control.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
Free shipping promotions may be offered from time to time and will be clearly displayed on our website when available.
Tracking Information
You will receive a tracking number by email once your order has shipped.
Please allow 24–72 hours for tracking information to update in the carrier’s system.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees depending on your country.
These charges are the responsibility of the customer and are not included in our product or shipping prices.
Incorrect Address Disclaimer
Please ensure your shipping address is entered correctly at checkout.
TryLumero is not responsible for orders delivered to incorrect addresses provided by the customer. If you notice an error after placing your order, contact us immediately.
Lost or Delayed Packages
If your order is delayed beyond the estimated delivery timeframe or marked as delivered but not received, please contact our support team and we will assist you in resolving the issue.
Contact Us
For any shipping-related questions, contact us at: